Customer Story:
A Client’s Refinancing Tale

The Situation:

Julie is a divorced mom with a teenager at home. Her finances were perilously low, and she needed help. A friend of hers who had worked with me previously asked Julie to call me to explore her options.

The Challenges:

Julie felt she didn’t have the credit history or sufficient income to refinance and was hesitant to even start. She assumed her application to refinance her home would not be approved.

The Actions:

We had an initial conversation and I gave her suggestions on how to increase her credit scores. (Julie jokingly said “OK, Mom,” when I gave her the list of suggestions.) By her own admission, she was dragging her feet during the process and I encouraged her to continue. She felt completely overwhelmed and frozen from taking action. I helped organize her finances and get her paperwork in order to put the plan in motion. She needed a Marie Kondo of mortgages to “tidy up” her financials and I acted as her coach. From there, good things started to happen. She got a promotion, she updated and completed her paperwork, and I submitted the mortgage application and documentation.

The Results:

Four months and lots of encouragement later, her new mortgage was approved, closed and funded! Julie said, “Debbie is a life-saver. I could not have done this without her help and guidance. My life continues to improve as my credit score is steadily rising and new opportunities are presenting themselves.

“Thank you, Debbie, for helping me get back on my feet. I appreciate the care you took with me that went beyond anything I had ever expected. You kept me on track and accountable through this whole process. I would recommend Westchester Mortgage to anyone concerned about qualifying for a mortgage or refinance, especially those who need some extra hand-holding during a challenging process.”